Return & Refund Policy – Bamford Lighting

At Bamford Lighting, we aim to make your shopping experience smooth, transparent, and satisfying. We understand that online shopping can sometimes bring uncertainty. That’s why we’ve created a simple and fair return policy to ensure your confidence with every purchase.

🔁 Return & Refund

📅 Return Period

You have 14 days from the date of delivery to report any issue and initiate a return or refund request — for any reason (e.g., item doesn’t meet your expectations, you changed your mind, received the wrong item, etc.).

📩 How to Return

• Contact our customer service at info@bamfordlighting.com within 14 days of delivery.

• Provide clear photos of the product received.

• Wait for return instructions — please do not send the item to the address on the package or website, as that is not our return location.

• Once we receive and inspect your return, we’ll issue a refund within 10 business days to your original payment method.

🎯 Eligible Products

• All items are eligible for return, regardless of reason.

• Returns are accepted for any reason, including personal preference.

• Items must be returned in their original condition, unused, and with all original packaging and accessories included.

🛠️ Product Issues

If your item does not match the description or specifications, we may offer a replacement, partial refund, or full refund depending on the situation.

🎨 Color Variations

Slight color variations due to monitor or screen settings are normal.

However, if the color significantly differs from what you expected, you are eligible for a return or refund.

❌ Final Sale Items

Some items may be marked as Final Sale — these are non-returnable and non-refundable, except in cases of damage or defects.

Final Sale status will always be clearly indicated on the product page.

🔁 Exchanges

We currently do not offer direct exchanges.

If you wish to receive a different product, simply return the original item and place a new order.

❗ Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 48 hours of delivery with clear photos.

• We’ll promptly offer a replacement or full refund, based on your preference.

❌ Order Cancellations

• Within 0–24 hours of order confirmation: 90% refund

• Within 24–72 hours: 80% refund

• After 72 hours and before shipping: 50% refund

• After shipping: Orders cannot be canceled.

🔒 Fraud Prevention

We partner with fraud prevention services to protect against fraudulent returns and abusive behavior. This ensures fairness for all customers and helps us maintain competitive prices.

🤝 Need Help?

For any questions or return requests:

📧 info@bamfordlighting.com
🌐 www.bamfordlighting.com

Our friendly customer service team is here to guide you every step of the way.